| Making it easy for our customers to do business with us is a core idea within our Support philosophy. We concentrate on removing the hassles for our customers and constantly improve the overall service experience. This is nowhere more important than in the processes that we follow to interact with customers, make changes to our customers’ hosting environments and provide service to our customers. | ||||||||||||||||||||||||||
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Part of the Link2hosting.com value system is to constantly ask ourselves why we do something a particular way and whether it makes sense for the customer. We look for processes that could be made simpler or easier for our customers and when we find one, we make changes. Every employee is expected to identify processes that could be improved and is empowered to make the improvements. When an employee champions an enhancement to the customer experience we recognize it and reward him with our most coveted internal award, the Fanatical Support Award. Some of the best ideas for improvement come from our customers. We encourage feedback from our customers and make a habit of soliciting it in an organized fashion every month. Some of the processes that have been streamlined based on customer feedback are as follows:
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