Systems

We believe that without the proper systems, scaling a good customer experience is impossible. Systems serve as the foundation upon which our managed hosting platform and our service delivery mechanisms are built. All systems, from the phone system that tracks incoming and outgoing customer communication to the automated OS provisioning system in our data centers, need to be inherently flexible. Flexibility is a key part of the Support philosophy and systems are a critical area where flexibility is absolutely essential.

One of the real advantages Link2hosting.com has over telecommunication and technology conglomerates is that our systems are built for one specific task: managed hosting. As a result, we don’t have to accommodate the requirements of side businesses when designing our systems. The focus we have with our systems gives us a tremendous amount of flexibility and specialization when it comes to managed hosting.

Systems Integration
Link2hosting.com has integrated industry leading systems technology from commercial vendors with our proprietary hosting automation system, to provide a flexible, yet robust solution. This integration of information and control gives us incredible flexibility when serving our customers. Not only do our systems provide the automation that helps us deploy complex hosting environments in a matter of hours, but once your hosting environment is in production, we’re able to monitor, identify problems, test potential solutions and roll back changes, all from within one system. This creates efficiency which translates into faster service delivery and a dramatic reduction in the chance for human error.

Below are just a few samples of how we’ve engineered specific systems to create a truly superior customer experience:

 

Systems Help Ensure Fanatical Support Benefit
Service Level Management Allows for custom SLAs and properly tracks performance to an SLA.
Provisioning System Provision secure, up-to-date, hardened servers and devices in a matter of minutes; can quickly provision new systems for customers subscribed to our ASP SmoothScaling™ program.
Security Patching System Automatically apply security patches to necessary systems; log changes and roll back if necessary; track history of security updates.
Incident Management System Quickly route incident to the engineer that can solve the issue.
Network Management Systems Quickly make rule changes to customer network devices; roll back changes if necessary; make changes to global network infrastructure seamlessly to route around Internet congestion.
Customer Extranet Provide customers deep insight into their hosting operations; communicate status of open incidents in real time; initiate changes to your hosting environment 24x7x365.

 

  
THE MANAGED HOSTING PROFESSIONALS

We have the people, systems and tools tailored to manage complex environments.

 
       
 

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